When customers and agents don’t share a language, urgency turns into friction—longer handle times, more transfers, and avoidable escalations. As support interactions become more time-critical, language coverage through staffing alone no longer scales.

In this webinar, we’ll explore why real-time voice translation is becoming essential for customer support, business process outsourcing (BPO), and contact centers, and how it changes the economics and experience of multilingual service. You’ll hear from the team who built DeepL Voice API, followed by real-world use cases that show how teams can use live speech translation inside existing support workflows.

Who should attend: Customer Support leaders, Contact Center & Business Process Outsourcing teams, Product Managers, and IT leaders

• Tuesday, February 24, 2026, 4:30 PM GMT+1

• Online

• English

What you’ll learn

• Why real-time voice translation matters now for customer support and Business Process Outsourcing

• How language friction impacts handle time, transfers, and customer trust

• How real-time speech translation can be integrated into contact center tools

• Practical use cases for multilingual support at speed